S D Tools – Return & Refund Policy

Our Promise to You

At S D Tools, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with easy return and refund options. Please review our policy below to ensure a smooth and transparent experience.

1. Return Eligibility

We accept returns under the following conditions:

Timeframe: Items must be returned within 14 days of the delivery date.
Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
Proof of Purchase: A valid order confirmation or receipt is required to process all returns.

Note: Items returned damaged, used, or not in original condition may be subject to a partial refund or refusal.

2. Non-Returnable Items

The following items cannot be returned:

Custom-ordered or personalised tools
Clearance or final sale items
Gift cards

3. Return Process

To initiate a return:

Contact our support team at info@sdtools.co.uk with your order number and reason for return.
Our team will issue a Return Merchandise Authorization (RMA) number and provide shipping instructions.
Securely pack your item, include the RMA number, and ship it to the address provided.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or in error.

4. Refunds

Once your return is received and inspected, we will notify you of the outcome:

Approved Refunds: Processed within 5–7 business days to your original method of payment.
Shipping Fees: Original shipping charges (if applicable) are non-refundable, unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will offer a replacement or issue a full refund, including any shipping costs.